Processes

Processes must always meet new requirements. The changing market conditions require a constant review of existing business processes in terms of their efficiency and effectiveness. By optimizing existing processes and designing future-oriented target processes, costs can be reduced, quality increased, time reduced and productivity increased.

Based on our experience, we possess an excellent know-how in inclusion, optimizing and designing processes at HPP in order to provide your company with the decisive competitive advantage. We offer a diverse range of services, ranging from the optimization of the value chain to customer contact.



Service portfolio

  • Inclusion / Documentation
  • Process optimization (management and support processes, customer contact, CRM, added value)
  • Business process modeling
  • Workshop processes
  • IT / Technology processes
  • Sales processes
  • Parts / Logistics processes
  • Marketing / Management processes

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CONTACT

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References

Definition of an IT development process

To improve customer satisfaction, we have developed and rolled out a customized IT development process.

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Further development of retail processes

Taking into account new sales initiatives and multi-channel requirements, we have further developed the retail processes with a focus on sales for our customers.

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Piloting Parts Process Retail

As part of a pilot, we analyzed the contribution to success and the feasibility of new processes and prepared Solution Packages in a practice-oriented manner.

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Analysis sustainability of workshop processes

For a German automotive manufacturer, we analyzed the sustainability of the workshop processes rolled out more than ten years ago and derived recommendations for management.

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Rollout of a standardized workshop process

For an automotive manufacturer, we successfully rolled out a standardized workshop process in eleven European countries.

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Process harmonization as part of business integration

As part of a company integration, we have analyzed the processes of the customer processes, defined concrete change requirements and harmonized the processes of the companies to be integrated.

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