As part of a company integration, we have analysed the processes of the customer processes, defined concrete change requirements and harmonized the processes of the companies to be integrated.
Initial situation and objectives
- In preparation for company integration, clarity on the harmonization requirements of the processes, systems and approaches
- It should ensure the smooth flow of customer processes even after the customer data migration has been completed
Approach
- Implementation of the current recording and detailed process documentation
- Development and coordination of a logic for mapping core processes and with the management
- Derivation of dedicated responsibilities for the respective core processes
- Conceptual development of KPIs for measuring process quality
- Implementation of a process-oriented fit / gap analysis of the companies to be merged and derivation of procedural and systemic action requirements
- Transfer of required process changes into concrete change requests
Results
- Harmonizing of company processes to be integrated
- Identification of necessary IT adjustments in preparation for the migration of customer data